Privacy Policy

SkyRig Cloud Computing Inc. ("SkyRig," "we," "us," or "our") is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Information We Collect

We collect information you provide directly to us:

• • Account information (name, email, password)
• • Payment information (processed securely by Stripe and PayPal)
• • Support communications and correspondence
• • Usage data and performance metrics
• • VM configuration preferences and settings
• • Device and browser information
• • IP address and location data

2. How We Use Your Information

We use the information we collect to:

• • Provide, maintain, and improve our services
• • Process transactions and send related information
• • Send technical notices, updates, and support messages
• • Monitor and analyze usage patterns to improve user experience
• • Detect, prevent, and address fraud, abuse, and security issues
• • Comply with legal obligations and enforce our Terms of Service
• • Communicate with you about products, services, and promotional offers (with your consent)

3. Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our platform. These providers are contractually obligated to protect your information and use it only for the purposes we specify:

• • Clerk: Authentication and user management
• • Supabase: Database and backend services
• • Stripe & PayPal: Payment processing
• • Amazon Web Services (AWS): Cloud infrastructure and VM hosting
• • TensorDock: GPU infrastructure provisioning
• • Analytics providers: Website usage analysis (if applicable)

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• • Encryption in transit (TLS/SSL) and at rest for sensitive data
• • Secure authentication systems and access controls
• • Regular security audits and vulnerability assessments
• • Employee training on data protection and privacy
• • Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Cloud PC Data

Files and data stored on your Cloud PC remain private and are your property. SkyRig staff do not access your VM data except when:

• • You explicitly grant permission for technical support
• • Required by law (court orders, subpoenas, legal obligations)
• • Necessary to investigate Terms of Service violations or security incidents

Important: You are solely responsible for backing up your data. SkyRig does not automatically back up VM data and cannot guarantee data recovery after deletion or hardware failure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. For detailed information about the cookies we use, please see our Cookie Policy.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain your information according to the following schedule:

• • Account data: For the lifetime of your active account
• • VM and storage data: Until you delete it or terminate your account
• • Billing records: 7 years (as required by Canadian tax law)
• • Support communications: 3 years or as needed for legal purposes
• • Usage logs: 90 days for operational purposes

After account termination, personal data is permanently deleted within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

8. Your Privacy Rights (PIPEDA)

Under PIPEDA and other applicable privacy laws, you have the following rights:

• • Access: Request a copy of your personal information we hold
• • Correction: Request corrections to inaccurate or incomplete data
• • Deletion: Request deletion of your personal data (subject to legal retention requirements)
• • Portability: Receive your data in a structured, commonly used format
• • Withdrawal of Consent: Withdraw consent for data processing (may limit service access)
• • Opt-Out: Unsubscribe from marketing communications at any time
• • File Complaints: Lodge complaints with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at support@skyrig.cloud. We will respond within 30 days and verify your identity before processing requests.

9. Data Breach Notification

In accordance with PIPEDA, if a data breach occurs that poses a real risk of significant harm to you:

• • We will notify affected users as soon as feasible
• • Notification will include the nature of the breach and steps you should take
• • We will report breaches to the Privacy Commissioner of Canada as required by law
• • We will take reasonable steps to mitigate harm and prevent future breaches

10. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our third-party service providers (AWS, TensorDock, Clerk, Supabase, Stripe) operate. These countries may have different data protection laws than Canada.

We ensure appropriate safeguards are in place through:

• • Contractual agreements with service providers requiring data protection
• • Compliance with applicable data transfer regulations
• • Security measures to protect data in transit and at rest

11. Children's Privacy

Users must be at least 13 years of age to use SkyRig. Users between 13 and 18 require parental or guardian consent. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• • Posting the updated policy on this page
• • Updating the "Last updated" date
• • Sending email notifications for significant changes (at least 30 days before effective date)

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Commissioner of Canada: